How long will it take for my order to be shipped?
Items that are IN STOCK typically ship out within one or two business days. Items that are not in stock or that are custom made usually take a few days or even longer, depending on the item. When your order is shipped, we'll send you an email confirmation. UPS Next Day Air, Second Day Air, and Three Day Select are also available at extra cost. We are firmly committed to quality and dependable service at Best Biker Gear, and you can check the status of your order online. How can I tell if an item is in stock?
On the item page near the product price, you'll see that the item is in stock - or it is backordered with the anticipated date of availability. Do you ship via UPS or Postal Service?
We ship via UPS and Priority Mail through the Post Office. In the lower 48 states, we ship all packages over 3 pounds via UPS and the smaller packages are shipped via priority mail. International locations are shipped via US Postal Service Global Express Mail. Can you RUSH my order?
We can ship your order UPS Next Day Air, Second Day Air, or Three Day Select at an extra cost. You can arrange that when you call your order in toll free or call us after you've placed an order from our site. Do I have to use a credit card to order with the shopping cart?
No, not at all! After you put all the items you wish to order in the shopping cart, you can then "checkout" and complete the information as if you're paying by a credit card (you just don't have to fill out the credit card info). At the bottom of the page you'll see a printer-friendly button you can click that will print your order. Send your check or money order to us, along with the printout and we'll confirm when we receive it. Can I pay for my order with a personal check?
Yes, you can. Orders paid with a personal check must be held until the check clears your bank. Credit & debit cards, a bank or Postal Money Order, and traveler's checks allow us to ship products immediately, as available. Can I pay for my order with PayPal?
Yes, you can pay with pay pal at our website. Do you ship internationally?
Yes. Currently, all international orders ship via US Global Express Mail. Once you place an order we'll contact you to let you know the shipping costs. When you agree to the additional shipping costs, we'll charge your credit card for the additional amount and send your order right out. What happens if my new leather apparel doesn't fit properly?
Since you can't actually try on the items before you buy, sometimes leather apparel won't fit like you'd hoped and a different size is needed - it's easy to exchange. Just follow these simple steps: All items returned to Bestbikergear for an exchange must have a Return Authorization Number on the outside of the shipping box. To obtain an RA number, please call (8) or email us. We'll need to know your first and last name and the specific item(s) you wish to return. Returns without an RA number clearly written on the outside of the package will not be accepted. All packages must be returned with a tracking number to: Best Biker Gear Att: Exchanges109 Audley StreetKew Gardens, NY 11415 There is no extra fee for exchanges. Shipping fees will not be reimbursed unless customer received incorrect items due to an error made by Best Biker Gear. In this case, Best Biker Gear will reimburse only standard ground shipping charges. How do I return a product for a refund?
Returns are easy once you've read the policy below. We will refund or exchange any merchandise returned within 30 days. Items must be in new, re-sellable condition and returned with the original packaging, including tags and labels. Please ship all items in a shipping box. Returns: All items returned to Bestbikergear must have a Return Authorization Number on the outside of the shipping box. To obtain an RA number, please call () or email us. We'll need to know your first and last name and the specific item(s) you wish to return. Returns without an RA number clearly written on the outside of the package will not be accepted. All packages must be returned with a tracking number to: Best Biker Gear Att: Returns109 Audley Street Kew Gardens, NY 11415If your order was a special order, custom order, or closeout item, your return will be subject to a 20% restocking fee. Once a return has been received you will be notified by e-mail. Shipping fees will not be reimbursed unless customer received incorrect items due to an error made by Best Biker Gear. In this case, Bestbikergear will reimburse only standard ground shipping charges. Do I have to pay sales tax?
There is no sales tax when you order from our website, as long as shipping address is out of New York Which Credit Cards are accepted?
Visa (credit and debit) MasterCard (credit and debit) Discover, American Express, Pay Pal Do you offer Motorcycle Club discounts?
Yes, we do. Club discounts are established when one of the club officers contact us and initiate a minimum quantity order for club members. Once that has been done, all club members are eligible for a discount on every purchase as individuals. You'll need to contact your motorcycle club officers to find out whether the organization has established a club discount and then request the discount code from them. Can I come to your store to purchase your products?
We are a web merchant and we do not have a store front. How do I protect my leather investment?
Click here to see how to care for your leather products. Will my Leather stretch?
Many leathers will have a little give to them with wear, but it's not a good idea to count on them stretching a lot to get a comfortable fit. How often should I condition my leather jacket, vest, and chaps?
It's a good idea to condition your leather every 4-6 weeks with a good quality leather conditioner. To keep your leather from fading from the sun's UV rays, we encourage customers to apply 303 Anti-Fade Protectant more frequently. Do you offer special prices for dealers/wholesalers?
At this time Best Biker Gear does not have a dealer or wholesale program (although we receive many requests). If you own a motorcycle store, you are certainly welcome to order from us. However, the prices will be the same as the ones advertised online. Do you do any custom work?
No we don’t do custom work. Can I order my leather product in a different color besides black?
You can get many items in colors other than black. We stock several shades of tan and brown, as well as grey and white. If you're looking for one of these colors, we're glad to send you a sample. Just email us a request for the kind of color you're looking for. Do you offer products that are not listed on your site?
No, all the products we offer for sale are listed on our website. Where are your products made?
Our leather motorcycle accessories are handcrafted. Our partners make our saddlebags, tool bags, and windshield. Many of our apparel items are imported, but we guarantee the superior quality and construction - and especially the price - or we'll refund your purchase. No Questions Asked. Do you sell or distribute any of my information; email, phone number, etc?
No, Best Biker Gear does not distribute or sell any information that you provide. We protect your information! For more information, see our Privacy Policy. Do you drop ship straight from the manufacturer?
Most of our items will ship directly from our ware house, or our distribution center. Other items may ship directly from the manufacturer. Back to the Top |
